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At times our Trip Consultants are experiencing high call volume which may result in wait times. If you’re trying to get in touch with us, here’s how:


If you’re booking a trip or scheduled to travel in the next 60 days and have questions, call us.

Monday–Thursday, 9am–7pm ET
Friday, 9am–5:30pm ET


If you’re looking for a fast response to a general question or are scheduled to travel outside of the next 60 days, chat with us.


When will I be notified about the status of my trip?
We’ll notify you whether your tour is able to run approximately 45 days in advance of departure. If a tour is able to run, we’ll notify you of the requirements and current local conditions when then the tour is confirmed. If your tour is unable to run or you do not want to travel at that time, you can reschedule your tour or receive a Future Travel Voucher for 100% of your money paid.

How do I use a Future Travel Voucher?
If your voucher is visible in your online account, you can book your trip on our web site like you usually would and apply the voucher during check out. If your voucher is not visible in your online account, you can submit a request here to book a new trip with your voucher or book your trip on our website and chat in for us to apply your voucher.

How do I find entry requirements for my trip?
Go to your online account, go to your trip, and then select entry requirements.

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