We’re here to help
Our Trip Consultants are experiencing high call volume which is resulting in long wait times. If you’re trying to get in touch with us, here’s how:
If you’re scheduled to travel in the next 60 days and need to talk, call us. Please know you may be on hold for up to two hours.
Monday–Thursday, 9am–7pm ET.
Friday, 9am–5:30pm ET.
If you’re looking for a faster response to a general question or are scheduled to travel outside of the next 60 days, chat with us.
If you’ve already reached out, we haven’t forgotten about you. We’re working hard to respond as soon as possible.
Why is it taking so long for me to get help?
The world is reopening, and travel is seeing quite the resurgence. Which means our Trip Consultants are receiving a higher-than-normal number of calls and requests. Our team is working hard to answer everyone in a timely fashion, but there may be some longer-than-usual wait times.
When will I be notified about the status of my trip?
We’ll notify you whether your tour will run approximately 45 days in advance of departure. If a tour is able to run, we’ll notify you of the requirements and current local conditions when then the tour is confirmed. If your tour is unable to run or you do not want to travel at that time, you can reschedule your tour or receive a Future Travel Voucher for 100% of your money paid.
How do I use a Future Travel Voucher?
Future Travel Vouchers issued in 2020 or 2021 can be applied to any travel booked prior to 12/31/2022, for departures before 9/30/2024. Just book a trip like you usually would and then start a chat on our website to apply the voucher to your order.
Got more questions? We’ve got answers.