We’re here to help
Reach out to us by phone, and live chat
Monday–Thursday, 9am–7pm ET.
Friday, 9am–5:30pm ET.
Call us: 1-800-766-2645
A few things to know right now:
- We really appreciate your patience as we respond to current events
- We are prioritizing contact with customers currently on the road, and those departing through May 31, 2020
- We encourage you to visit our Travel Updates page as the situation evolves
Top 7 Frequently Asked Questions
1 . I'm ready to book my trip...how do I do it?
Awesome! You can book your trip online on the trip page, or if you need a little extra help, call one of our expert Trip Consultants at 1-800-766-2645.
2. What are my payment options?
Choose when—and how—you pay for any of our trips. Our payment plans are interest-free and make paying for your trip easy and convenient. See our payment plans for yourself.
3. What's included with my trip?
All the things...from flights and accommodations to a full-time Tour Director and daily breakfast. And, the list goes on. And on and on. If you want to see everything you get, check out all of our inclusions.
4. What exactly is "group travel"?
Short answer: The best way to travel. Long answer: The best way to travel whether you're going solo or with a friend. Over 60% of our travelers sign up by themselves, but everyone travels with other adventure-loving people who want to have fun, experience the world, and make some unforgettable memories along the way.
5. What about safety?
Rest assured, for more than 50+ years we've been committed to the safety of our groups. We have a presence in nearly every destination we travel to—ensuring that we’re there to support you wherever and whenever you need us.
6. How do I sign up with a friend?
You and your friend each need to book your trips separately, as every traveler must have their own individual account. If you would like to be roommates, you both need to request a “Double bed upgrade” or “Two twin bed upgrade” in the Rooming section of the booking process. When prompted, fill in your friend’s name in the roommate field. You should also notify your Trip Consultant of this request so they can make a note in your account. If you choose standard rooming, you will be with up to 6 people of the same sex per room. If you are booking an Ultimate Plus tour, standard rooming is 2 people per room. In this case, you do not need to request an upgrade, but you still need to fill in the roommate field with your friend’s name.
Traveling as a group of three or more? Great! Once the first person books their trip, they can refer the other people traveling in the group via their online account, and all of you can receive a discount.
7. Do you have an age requirement?
You must be 18–29 years old, that's it. From the activities we include to the places we stay, our trips are designed for the young, free, and adventurous.
Got more questions? We’ve got answers.